Frequently Asked Questions

My Schedule App is perfect for any business that needs to manage employee schedules - including retail stores, restaurants, healthcare facilities, hotels, and service businesses. We support teams from 1 to 100+ employees.

No installation required! My Schedule App is a cloud-based solution that works in any web browser. We also offer native iOS, Android, and tvOS (Apple TV) apps for employees to access schedules, clock in/out, and more.

Yes. You can set up multiple locations and departments. Schedules, time tracking, and reports can be managed per location or department. Ideal for chains, multi-site retail, or businesses with distinct teams.

Yes. We provide iCal feeds so employees can subscribe in Apple Calendar, Google Calendar, or any calendar app that supports iCal. Schedules stay in sync automatically.

You choose a plan (Starter or Pro) and select how many employees you have. You pay a fixed monthly fee for your selected tier (10, 20, 50, or 100 seats). This makes budgeting simple and predictable. There are no hidden fees or setup charges.

No, we don't offer free trials at this time. However, you can subscribe to our Starter plan which is very affordable and cancel anytime if it doesn't meet your needs.

Monthly subscriptions are non-refundable once the billing period begins. Your subscription remains active until the end of the paid period.

Exceptions

Refunds may be granted only for the following circumstances:

• Duplicate charges
• Accidental purchase reported within 24 hours, provided there was no significant usage
• Service-wide technical failure preventing legitimate use
• Fraudulent transactions validated by the payment provider

Annual Plans

Annual subscriptions may receive prorated refunds if requested within 14 days of purchase.

How to Request a Refund

To request a refund, please contact our billing team with your account email, description of the issue, invoice/receipt screenshot, and purchase date. Requests are processed within 3-5 business days.

Pro adds AutoScheduling (the engine builds and optimizes schedules from availability, skills, and rules, and can re-plan when leave is approved) and Fleet tracking (real-time location, tvOS app on Apple TV for wallboard, iPad/Web). Starter uses manual scheduling and does not include fleet tracking. Both include time tracking, PTO/availability, shift swaps, mobile apps (iOS, Android, tvOS), and reporting.

We offer an Enterprise plan with custom seat limits (e.g. 150, 200, 500, 1000+), volume discounts, priority support, and custom pricing. Contact our sales team for a quote.

Yes. Annual billing is available and saves you money (e.g. Save 20% vs monthly). You can choose monthly or yearly when subscribing.

We accept major credit cards (Visa, Mastercard, American Express) through our secure payment processors (Stripe and Paddle). Enterprise customers can also arrange invoice-based billing.

You can cancel your subscription anytime from your account settings or by contacting support. You keep access until the end of the current billing period. To upgrade or change your seat count, do it from the dashboard or contact us; changes are prorated.

Yes! We have native iOS (iPhone and iPad), Android, and tvOS (Apple TV) apps available now. Mobile apps let employees view schedules, clock in/out, request time off, and get push notifications. The tvOS app on Apple TV works as a fleet wallboard for real-time visibility (Pro plan).

Yes, our time tracking feature includes optional GPS verification to ensure employees are clocking in from approved locations. This feature can be enabled or disabled based on your preferences.

Absolutely! You can export timesheet data to Excel, PDF, or CSV formats. Exports are compatible with common payroll systems (e.g. ADP, Gusto). Use the reports and export options in your dashboard to get payroll-ready data.

AutoScheduling (Pro plan) is our automated scheduling engine. It builds schedules based on employee availability, skills, position requirements, and your rules (e.g. max hours, rest periods). It can suggest shifts or fill the whole week, and it re-plans when PTO or sick leave is approved so coverage stays correct.

Yes, on the Pro plan. Fleet tracking gives you real-time location visibility for your team, ideal for field service, delivery, or mobile workforce. You can view a live map, use the tvOS app on Apple TV as a wallboard in a command room, and use iPad or the web for full control. Sessions are tied to clock-in/out and respect privacy (e.g. off during breaks).

Yes. Employees can request to swap shifts with colleagues (subject to manager approval), and open shifts can be published so staff can claim them from the mobile app. This reduces last-minute coverage gaps and gives employees flexibility.

Yes. My Schedule App includes in-app chat with group conversations, reactions, voice messages, and file sharing. Teams can coordinate without leaving the app, and chats can be organized by department or topic.

Yes! We use industry-standard SSL encryption for all data transmission and store your data in secure, redundant data centers. We also perform regular security audits and backups.

My Schedule App works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.

We offer email support for all customers, with priority support for Pro and Enterprise plans. Help articles and documentation are available in your dashboard after you sign in (manage.myschedule.app).

After you sign in to your management dashboard (manage.myschedule.app), use the Help section for step-by-step guides, onboarding, billing, reports, scheduling, time tracking, fleet, and more. For questions not covered there, contact our support team.

We offer webhook and integration options so you can connect My Schedule App to Slack, Microsoft Teams, or other systems (e.g. for schedule publish alerts or notifications). Configuration is done from your dashboard under Integrations. Enterprise customers can discuss custom integrations with our team.